Why Was My Card Charged on My New Subscription?

When your Subscription is created, you may notice an authorization on your Credit or Debit Card which will appear as a pending transaction, when viewing recent card activity.  This authorization is voided immediately on the FilterEasy end. 

Depending on your bank, the turnaround time for this pending charge to disappear can range from a few minutes to a few days. However, in the majority of cases, it will be removed within 1 to 5 business days.

Worry not, though! The authorization process has no bearing on your fulfillment or shipping time. So even if your bank is one of the few for whom this process takes a few days, your order will not be held up during that time.

Can’t find your answer in our support center? Contact us directly.